Provincial Collection of Contractual Practice 2000-2005, approved in the Chamber Council resolution n. 153 of 8 October 2007 Chapter 6 - HOTEL INDUSTRY 915 - Agreement Duration The contract of accommodation, except when other explicit agreement has been made, is considered concluded after one night. Room availability begins between 12.00 p.m. and 2 p.m. the day of arrival. It concludes between 10.00 a.m. and 12.00 p.m. (in Hotel Garden at 10,00 pm) the following day. The hotelier may, according to hotel needs, change when the room is available. Whenever a room is requested before 8.00 a.m., the hotel guest must be informed that the cost of the room for the previous night will also be charged. The contract is tacitly renewed day to day, based on room availability and whenever the hotel guest does not inform of their intended departure and vacate the room by the time agreed. In the case that the registered guest departs before the agreed time - except when due to reasons beyond their control -, the hotelier can expect payment of the whole amount due for the period indicated in the reservation, except whenever the departure is due to the hotelier or his employees. 916 - Reservations Occupancy begins on the established reservation date. A reservation with deposit, equal to at least the price of one night, is valid until 7.00 a.m. of the day after the first day of reservation. For a reservation of up to three nights, the guest has the right to have the deposit return when cancellation is communicated at least 48 hours before the expected date of arrival, unless differently agreed. In Hotel Garden the guest has the right to have : at least 14 days before the expected date of arrival 100 % of the deposit return, from 13 to 7 days days before the expected date of arrival 50 % of the deposit return, from 6 to 3 days days before the expected date of arrival 25 % of the deposit return, from 2 days before the expected date of arrival and in case of no arrival the deposit will not returned. In the case of reservations longer than 3 nights, the guest is entitled to have the deposit returned only if the cancellation is communicated at least 72 hours before the expected arrival, unless differently agreed. In Hotel Garden the guest has the right to have : at least 14 days before the expected date of arrival 100 % of the deposit return, from 13 to 7 days days before the expected date of arrival 50 % of the deposit return, from 6 to 3 days days before the expected date of arrival 25 % of the deposit return, from 2 days before the expected date of arrival and in case of no arrival the deposit will not returned. At time of reservation, it is customary that the guest provide a valid credit card number with expiration date. A reservation without deposit - if accepted by the hotelier - is valid until 2 p.m. of the expected arrival date. Whenever the hoteliers, due to circumstances attributable to their realm of responsibility, are unable to honor the reservation, they must provide the guest, for the period they are unable to honor the reservation, with an accommodation in a hotel of same or superior category, pay for eventual difference of cost, and return the deposit to the guest. 917 - Additional Services There is no extra charge for the use of the 'mini-bar' (with the exception of the used products), 'radio' or 'cable TV', as they are considered services included with the room. If other appliances are provided by the hotelier upon request by the hotel-guest, the hotelier must inform the client of any additional charges. 918 - Full-Board and Half-Board Lodging ("Pensione") A full-board lodging option includes lodging in a private room or a single bed in a multi-person room, with continental breakfast, lunch and dinner; a half-boarding lodging solution includes only one of the two meals other than breakfast as chosen by the hotel-guest. Beverages and coffee are not included in the meals. The hotelier has discretion to accept reservation for full-board or half-board stay upon payment of a deposit equal to the cost of one and up to three days of the daily rate. Full-board and half-board lodgings begin with the first meal served to the guest on arrival day. Any included meal not consumed on the day of arrival can be used on departure day. In any other case, meals not consumed for any reason will not result in a credit. 919 - Meals Meals must be consumed within the timeframe determined by the hotelier and in the location designed for that purpose. The hotelier may provide room service (breakfast, meals, coffee, tea, beverages) upon the guest's request and may require an extra charge for that service. If feasible, the hotelier may provide meals at different times and/or in different locations upon the guest's request, for an additional cost, provided the guest is previously informed of that extra charge. The breakfast items can be consumed exclusively in the areas assigned for the purpose. Take away is not allowed. Whenever taken away, food items may be charged separately. 920 -Prices If the guest does not request to know the price in advance and accepts room, meals, boarding and any other service, it is implied that the guest accepts the prices normally applied by the hotel, or posted. The hotelier must inform the guest in advance of all charges for services or extras. 921 - Balance payment The hotelier has the discretion to request, at the time of guest registration, temporary holding of a credit card for payment of any unpaid balance at the time of departure. The balance is paid by the hotel-guest at the time of check out. Whenever the reservation is longer than one day or it's tacitly renewed day by day, the hotelier may request daily balance payment of services. In default of payment, the contract is rescinded and the hotel-guest must immediately vacate the room. Payments must be made in the national currency or with a credit card. It is up to the hotelier's discretion to accept payment by check or foreign currency; whenever the hotelier accepts foreign currency, it will be valued at the most current exchange rate available. 922 -Prohibited behaviors The hotel-guest is not permitted to: cook meals and consume meals not provided by the hotelier in the room wash or iron clothes and linen in the room introduce to the room non guests of the hotel, unless granted prior consent by the hotelier introduce animals in the hotel, unless granted prior consent by the hotelier. Consent does not limit the hotelier's authority to restrict the animal's access to premises other than the guest's room, parks, gardens, pools, beaches, and so forth. This is in addition to the limitations already imposed by Health System authorities or other public authorities and provided that damages caused by the animal are the guest's responsibility. The hotelier must also inform in advance of additional charges for the animal's meals; dress not conforming to hotel decorum.